Frequently asked questions

Trayed is a B2B marketplace that connects wholesalers and commercial buyers. Sellers can offer their products to a broad network of business customers, while buyers can conveniently order from multiple suppliers simultaneously.

Trayed is exclusively aimed at business users (B2B). Both sellers (wholesalers, manufacturers, distributors) and buyers (restaurateurs, retailers, resellers, and other businesses) can use the platform.

There is a free plan for sellers with up to 10 active products and one user, however a commission is charged on every actual sale, regardless of which plan. Buyers can use the platform free of charge in principle. Paid plans are available for advanced features.

Trayed is currently aimed primarily at the European market with a focus on the DACH region.

In principle, buyers and sellers from all countries can register, but some products are restricted by sellers to certain countries or zones and can be rejected accordingly after ordering.

You can reach us via the contact form, the support chat, or by email at info@trayed.de.

Since Trayed is a B2B marketplace, we review new registrations in advance to ensure the quality and legitimacy of participants. This process serves to protect all marketplace participants.

Yes, depending on your plan, you can add multiple users to your business account. The Free Plan includes one user, while the Pro Plan includes up to 25 users. Additional user seats can be added as an add-on.

Company name, email address, telephone number, billing address, and VAT identification number (VAT ID). Optionally, you can also provide your GLN and commercial register number.

Yes, you can enable two-factor authentication (2FA) in your account settings to provide additional security for your account. This is especially recommended for administrator accounts.

Yes, you can request deletion of your account in your account settings. Please note that any outstanding orders must be completed or cancelled beforehand.

Yes, you can request a complete data export of your saved data in your account settings.

Trayed offers three plans: Free (free of charge, up to 10 products, 1 user), Pro (from €25/month, up to 100 products, up to 25 users), and Enterprise (custom terms upon request, unlimited products and users). You can find a complete overview on the homepage.

Yes, the Pro Plan can be tested for free for 14 days. During the trial period, you have access to all Pro features.

The commission depends on your plan: Free Plan 10%, Pro Plan 8%, Enterprise Plan includes a higher monthly fee but individually negotiated commissions. The commission is calculated on the net order value and invoiced after order confirmation.

The invoice for commission is issued upon confirmation of an order and has a payment term of 30 days. You will receive a detailed statement with all orders and totals per month.

Subscriptions are processed through our payment service provider Mollie. Generally, the following payment methods are currently available: SEPA direct debit or credit card.

Yes, you can upgrade to a higher plan at any time. A downgrade is possible at the end of the current billing period.

Credits can be used for premium features such as AI-powered product analysis or our advanced background removal tool. One credit costs €0.50 and can be purchased in packages starting from 5 credits.

Some products are offered in different versions (e.g., sizes, flavors). These are displayed as variants of a main product, so you can select the appropriate option directly.

Guests (unregistered users) generally cannot see prices. As a registered user, it is possible that you may not see prices from certain providers even after registration, but instead see a button "Request prices".

This is a function set by the seller in which you must first be accepted as a customer by the seller themselves. The seller will be notified directly and you will receive an info email as soon as the prices have been unlocked for you.

Bundles consist of multiple related products that must be ordered together to meet certain minimum order quantities. The seller determines the quantities and combinations for the bundle.

Yes, you can configure notifications to be informed about new products. Filter by keywords, categories, or specific sellers and set the times at which you want to receive notifications.

Every seller provides an estimated delivery time (minimum and maximum in days). This can vary depending on the product and delivery location and is not binding but rather a guideline for the delivery time.

Some sellers set a minimum order value for their goods. This will be displayed to you at checkout if it has not been reached. The checkout offers additional features to quickly add more items from a seller to reach the minimum order value.

Yes, provided the seller has made product attachments available (e.g., PDFs with technical specifications), you can download these directly from the product page or through your order.

Since Trayed is a marketplace, you order from various sellers. Each order is submitted separately to the respective seller and processed individually. Often, sellers have different minimum order values or quantities that must be considered for a valid order.

Depending on the seller, you have the option of purchasing on account or prepayment. The available payment methods will be displayed to you at checkout.

Yes, you can cancel an order as long as the seller has not yet confirmed it. After confirmation, please contact the seller directly.

The seller can suggest changes to your order before confirmation, for example quantity adjustments, price changes, or substitution of a product if individual items are no longer available. You will be notified and can accept or reject the correction.

Currently, shipping costs cannot be displayed during ordering, as wholesale orders often need to be packaged individually and prices depend on the day. With your order confirmation, you will receive information about the shipping costs, which you can still decline and cancel your order if desired.

Yes, as soon as the seller has provided a shipping service provider and a tracking number, you can view the shipping status of your order.

Yes, you can add products from different sellers to your shopping cart. During checkout, a separate order will be created for each seller and all values will be verified.

With pricing rules, you set up automatic discounts and pricing logic for your customers. For a more detailed description of how the rules work, you can find it in our documentation.

This depends on your plan: Free Plan up to 10 active products, Pro Plan up to 100 active products. In the Enterprise Plan, there is no limit. Additional product slots can be purchased as an add-on in all plans.

Yes, Trayed offers an import function for products. The maximum number of rows per import varies depending on the plan: Free 100, Pro 1,000, Enterprise 10,000+.

Yes, before shipping you can adjust quantities, change prices, exchange products, or remove individual items. However, do this carefully. The buyer must then confirm this correction and can also completely cancel the order after a correction.

We recommend using the correction option only after prior agreement with the buyer.

Yes, as a seller you must deposit your own Terms and Conditions (T&C) as a PDF. For each order, the buyer must confirm both the platform T&C and your seller T&C in addition to the platform terms. This is your protection and the basis for every legal transaction on the platform.

You can enable purchase on account and/or prepayment as payment methods. Purchase on account can be tied to a minimum number of prior prepayment orders from the respective buyer to ensure the creditworthiness of new customers.

Yes, you can create various locations with individual delivery times and minimum order values and store them per product.

AI-powered product analysis supports you with market insights into your products and helps you find a reasonable market price. Depending on your plan, a limited number of analyses per month are free of charge. However, additional credits can be purchased at any time to perform more analyses.

No, the basic usage of Trayed is free for buyers. You can search for products, place orders, and manage your order history without paying any fees.

You will receive an email notification with the seller's reason for rejection. Every seller is free to decline orders at their own discretion. No costs are incurred for rejected orders, and therefore no damage is caused to anyone. If you have any questions about a rejection, please contact the seller directly.

If you experience problems with a specific order, please contact the seller first using our complaints tool. If no solution is found, you can reach out to Trayed support to find a joint solution.

Set up product notifications. You can define keywords, categories and sellers, as well as specify a time window in which you would like to receive notifications.

The respective seller is responsible for the packaging and shipping of the ordered goods. Trayed mediates the order but does not currently handle the shipping itself.

The delivery time depends on the seller and product. Each seller provides an estimated delivery time (minimum and maximum in days) which is displayed on the product page.

It should be noted that these are not binding delivery dates but rather a rough estimate.

This varies depending on the seller. Some sellers charge shipping costs separately, while others factor these directly into the product prices.

Free delivery (Frei Haus) shipments are displayed directly on the product. Otherwise, you will see a notice that the shipping costs will be communicated with your order confirmation.

The shipping costs are communicated after order confirmation and can be rejected if the costs are too high. In that case, however, the entire order will be cancelled.

If a seller notifies you of shipping costs after order confirmation, you will receive a notification. If the shipping costs are not rejected within 24 hours, they are considered accepted and the order will be processed.

The choice of shipping service provider is the seller's responsibility and cannot be influenced by us as a platform.

Yes, as long as the seller has not yet confirmed the order, you can cancel the order at any time.

Yes, the seller can cancel an order, for example in case the goods are not available. You will be informed about this via email.

If your order is rejected, you will receive a notification. You will not incur any costs. The seller can provide a reason for the rejection.

Once an order has been shipped, you can create a complaint directly from the order, either for individual items or the entire order. You describe your concern, can leave a comment for each item, and add attachments if needed. Further communication then takes place via the complaint system between buyer and seller.

If no agreement is reached, Trayed can be brought in as a platform to mediate the complaint.

The return conditions themselves are governed by the terms and conditions of the respective seller, since the purchase agreement exists between you and the seller.

File a complaint regarding the affected order. The seller will be notified and will respond to you during the complaint process. The seller is responsible for the delivered goods. If no agreement is reached, you can contact Trayed support.

Trayed uses encrypted connections (SSL/TLS) and processes your data in accordance with the GDPR. Payment data is processed exclusively through our certified payment service provider Mollie.

Your detailed company data is only visible to the platform and in connection with orders for the respective business partner. Only your company name is displayed publicly.

Yes, Trayed offers a REST API for integration into existing systems. The API includes functions for products, orders, addresses, tax rates, and webhooks. The API is included as an add-on in the Pro plan (€10/month) or in the Enterprise plan.

All details about the API can be found in our API Documentation

Yes. Trayed provides an MCP interface that allows you to connect your account to MCP-enabled AI assistants. For more details, see the documentation.

Your contractual partner is always the respective seller. Trayed merely mediates the order and provides the technical platform. The purchase agreement is concluded exclusively between buyer and seller.

The responsibility for the quality, condition, and description of products lies with the respective seller. Trayed assumes no warranty for offered products. Nevertheless, we endeavor to alert sellers to problems in order to improve the offering.

Should regular problems occur, we reserve the right to block sellers on the platform from making further offers.

The terms and conditions of the respective seller as well as the terms of use of the Trayed platform apply. The seller's terms and conditions can be viewed and downloaded on the platform with each order.

Invoicing for ordered goods is carried out by the seller. Trayed merely issues commission invoices to the seller.

All product prices on Trayed are displayed as net prices (excluding VAT) since the platform is exclusively aimed at business customers. The applicable VAT will be shown separately at checkout.