Documentation | Trayed Documentation Trayed explained step by step ============================= Guides for every feature, filtered by your role. Each topic leads to detailed articles. Documentation FAQ No matches found. Getting started --------------- [ 01### What is Trayed? An overview of the platform and how sellers, buyers and sales agents work together. ](https://trayed.de/en/help/docs/getting-started/what-is-trayed) [ 02### The setup checklist Work through the most important steps for your company with the guided checklist. ](https://trayed.de/en/help/docs/getting-started/the-setup-checklist) [ 03### Account and security Personal settings, password, two-factor authentication and data privacy. ](https://trayed.de/en/help/docs/account-and-security/profile-and-password) [ 04### Company and team Manage your company profile, addresses, team members and permissions. ](https://trayed.de/en/help/docs/company-and-team/company-profile) [ Account and security -------------------- Personal settings, password, two-factor authentication and data privacy. 5 articles Open ](https://trayed.de/en/help/docs/account-and-security/profile-and-password) [ Company and team ---------------- Manage your company profile, addresses, team members and permissions. 4 articles Open ](https://trayed.de/en/help/docs/company-and-team/company-profile) [ Subscription and billing ------------------------ Your plan, seats, payment method, add-ons and invoices. 6 articles Open ](https://trayed.de/en/help/docs/billing-and-subscription/your-plan) [ API and integrations -------------------- Programmatic access via API tokens, webhooks, MCP and your own AI models. 4 articles Open ](https://trayed.de/en/help/docs/api-and-integrations/personal-mcp-connection) [ Buyers Catalog and search ------------------ Find and filter products, view details and request price access. 6 articles Open ](https://trayed.de/en/help/docs/catalog-and-search/browse-the-catalog) [ Buyers Cart and checkout ----------------- Add products to your cart and complete your order. 5 articles Open ](https://trayed.de/en/help/docs/cart-and-checkout/add-to-cart) [ Buyers Orders and invoices ------------------- Track your orders, understand statuses and download documents. 3 articles Open ](https://trayed.de/en/help/docs/orders-and-invoices/track-your-orders) [ Buyers Reclamations ------------ Report problems with an order and follow up on the case. 2 articles Open ](https://trayed.de/en/help/docs/reclamations/file-a-reclamation) [ Sellers Products -------- Create products and manage variants, images, prices, translations and AI tools. 8 articles Open ](https://trayed.de/en/help/docs/products/create-a-product) [ Sellers Pricing rules ------------- Set up and test automatic discounts and pricing logic. 3 articles Open ](https://trayed.de/en/help/docs/pricing-rules/how-pricing-works) [ Sellers Order fulfillment ----------------- Confirm, ship and correct orders and handle reclamations. 7 articles Open ](https://trayed.de/en/help/docs/order-fulfillment/confirm-or-reject) [ Sellers Customers and price requests ---------------------------- Customer profiles, CRM notes, price access and price requests. 3 articles Open ](https://trayed.de/en/help/docs/customers-and-price-requests/customer-list-and-profiles) [ Sellers Store settings -------------- Delivery times, seller terms, locations and seller-specific options. 4 articles Open ](https://trayed.de/en/help/docs/store-settings/delivery-times) [ Agents Managing companies ------------------ As a sales agent, manage multiple seller companies. 3 articles Open ](https://trayed.de/en/help/docs/managing-companies/how-agent-accounts-work) Support Didn't find what you need? -------------------------- Our team is happy to help, via the contact form or directly in the support chat when you are logged in. [Get in touch](https://trayed.de/en/contact) [Go to the FAQ](https://trayed.de/en/help/faq) Trade that simply works. ---------------------------- [ Get started for free ](https://trayed.de/register) Already registered? [Log in here →](https://trayed.de/login) ### Product - [Features](https://trayed.de/en/features) - [Pricing](https://trayed.de/en#pricing) - [Catalog](https://trayed.de/en/catalog) ### Features - [For sellers](https://trayed.de/en/features#seller-features) - [For buyers](https://trayed.de/en/features#buyer-features) ### Help - [Help center](https://trayed.de/en/help) - [FAQ](https://trayed.de/en/help/faq) - [Contact](https://trayed.de/en/contact) ### Legal - [Privacy Policy](https://trayed.de/en/privacy) - [Terms](https://trayed.de/en/terms) - [Imprint](https://trayed.de/en/imprint) Trayed © 2026 Trayed. All rights reserved. [ ](https://www.linkedin.com/showcase/trayed/)Made with ❤️ by [Ascit](https://ascit.de?utm_source=trayed "Ascit")